Privacy Policy

[Registered Company Name] trades as Britstone Finance and is the data controller responsible for the personal information described in this policy. We are registered in England & Wales under company number [Company Number], with a registered office at 12 Shirley Road, Southampton, SO15 3EU.

We are registered with the Information Commissioner's Office under reference [ICO Registration Number].

We collect the following categories of information:

• Details you give us directly — your name, phone number, email address and the service you are enquiring about, when you submit an enquiry form or contact us.
• Information needed to advise you — if you become a client, this can include your financial circumstances, employment, dependants, health and existing policies, because suitable advice cannot be given without it.
• Records of our dealings — notes of meetings and calls, correspondence, and the recommendations we make.
• Technical information — limited data your browser provides when you visit the site, used to keep it working and secure.

We only use your information where the law allows. In practice this means one of the following applies:

• To take steps you have asked for — responding to your enquiry and arranging a consultation.
• To perform our contract with you — providing advice, arranging products and servicing your arrangements.
• To meet legal and regulatory obligations — including record keeping, anti-money-laundering checks and reporting duties.
• For our legitimate interests — running and improving our business, provided this does not override your rights.

Where we handle special category information such as health details, we do so only where it is necessary for the advice you have asked for and an additional condition under data protection law applies.

We do not sell your personal information. We share it only where it is necessary, for example with:

• lenders, insurers and product providers, in order to obtain quotes and submit applications on your instruction;
• service providers who support our business, such as IT and document storage suppliers, under contracts requiring them to protect it;
• regulators, auditors and law enforcement, where we are required or permitted to do so.

We keep your information for as long as we need it for the purpose it was collected, and then for the period our regulatory obligations require. Retention periods vary by product type; we can tell you the period that applies to your arrangements on request.

Data protection law gives you the right to ask us to provide a copy of the personal information we hold about you, to correct it if it is wrong, to delete it, to restrict or object to how we use it, and in some cases to have it transferred to another provider. Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at privacy@britstonefinance.com or write to us at the registered address above. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The version published on this page is the one that applies.